Our Store, Wetsuit & Harware orders are delivered either via Standard registered Aus Post and we hope to have items delivered to you within 3-10 days or 1-3 days via Express Aus Post however this is only the estimate provided to us and we take no responsibility for delay's through the Aus-Post service.
Once the order has been shipped you will receive an email with your Tracking Number. To check the delivery status of your order visit:
If you have not received your confirmation or tracking details please contact us firstname.lastname@example.org
Regional WA and Interstate Surfboard orders will be sent via one of the major freight companies including Startrack, Direct Freight, TNT & Fastway. Perth metro orders will be delivered by our staff. Tracking numbers will be sent once item shipped and if being delivered direct by us we will organise a time with you.
As we know more than anyone how important proper packing is the upmost care and effort will be put into safely packaging your order.
Please note shipping times on Surfboard orders may be 3-4 weeks if the selected board is not currently in stock as it will be made especially for your order.
FOR INTERNATIONAL ORDERS & SHIPPING IF THE OPTION ISN'T AVAILABLE AT THE CHECKOUT PLEASE EMAIL US AT email@example.com prior to placing order so that we can organise quote/costs. These costs are to be paid for by customer prior to item/s being shipped.
In the event that your product is out of stock, you will receive an email from us within 48hrs with the options to swap product, full refund or credit.